Save the Rhino website terms and conditions

Postage and delivery

Non-Christmas postage

Depending on your delivery address, items will be sent using different postal and delivery services, to make sure that they reach your destination safely. We do not currently offer a tracked or courier service automatically. Please get in touch before placing your order to let us know if you have any particular requirements for your purchase.

We will process your order as soon as possible. Please see the below details for approximate delivery estimates:

  • UK delivery, 7-10 days
  • European delivery, up to two weeks
  • Worldwide delivery, up to three weeks

Please use the above delivery times as a guide before querying a non-delivery, in order to allow time for your order to be processed and shipped.

The delivery charge for your order depends on the size of your item and your delivery location. Full postage charges will be calculated at checkout. If you have any queries about the total postage and packaging cost for your order, please get in touch. Customers are liable to pay tax/duty on delivery, if this is required.

2021 Christmas postage

Please see our last order dates for Christmas, based on information from our external printing company and Royal Mail. Ordering before these dates should ensure your items arrive before Christmas, however due to ongoing postal delays we cannot guarantee this. Please make sure you order your items as soon as possible to avoid any disappointment.

For all of our printed to order items (see product descriptions for this information) the last order dates for Christmas are as follows:

  • Africa, Asia, Caribbean, Central & South America, Far and Middle East – Tuesday 23rd November
  • Australia – Thursday 25th November
  • Cyprus, Malta, Eastern Europe (excluding Slovakia), New Zealand, Turkey, Canada, Finland, Italy and Sweden – Thursday 2nd December
  • USA – Monday 6th December
  • Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain and Switzerland – Wednesday 8th December
  • UK, Belgium, France, Ireland, Luxembourg – 9th December

Merchandise and Membership Final Postage Dates

For all remaining products the last postage dates are:

  • Caribbean- Sunday 28th November
  • Australia, Greece, Italy, New Zealand, Portugal, Africa, Central & South America, Asia, Far and Middle East – Sunday 5th December
  • Cyprus, Malta, Sweden, Eastern Europe (excluding Czech Republic, Poland, Slovakia) and Turkey – Thursday 9th December
  • Canada, Czech Republic, Finland, Poland, USA, Austria, Belgium, Denmark, France, Germany, Iceland, Ireland, Luxembourg, Netherlands, Norway, Slovakia, Spain and Switzerland – Sunday 12th December
  • UK – Thursday 16th December

Returns and exchanges

You have the right to cancel an order within seven days of receiving your merchandise. Please return your merchandise in its original new and unused condition. If you wish to make a return please contact us to indicate you are doing so. Upon receiving the returned merchandise, Save the Rhino will provide a refund to the original payment method if the merchandise is in an appropriate condition. Save the Rhino will provide a refund for the original product cost and outbound postage cost. Save the Rhino will not cover the costs of returning the item.

If an item is faulty or incorrect, please notify Save the Rhino straight away upon receiving the merchandise. Please return the products with an accompanying note and we will provide an exchange or refund and cover the cost of the return postage.

You are under a duty to take reasonable care of the goods on their return. The goods must be returned in saleable condition and we would recommend for your own protection that you use a recorded delivery service. Refunds cannot be provided for damaged or used merchandise.

If you would like to exchange an item, you have seven days to do so after having received the item. Please contact us to indicate the details of your exchange. We are able to exchange products up to the equivalent value upon receiving the returned item. Please package and return the item to Save the Rhino International. Upon receiving the return, we will process your exchange. Save the Rhino is unable to cover the costs associated with the return of the item or postage for the new item.

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our website, choose the appropriate type, size and quantity, and click the “Add to Basket” button shown on each product page. Once you have completed checkout, we will send you a confirmation e-mail containing the details of your order. Online card payments are processed on behalf of Save the Rhino International by the secure platform, Stripe. You may also receive a transaction confirmation email from Stripe confirming your card payment.

All prices shown on our website include VAT at 20%, where this is applicable.

Managing recurring donations

Donations made through Save the Rhino’s website are processed by the secure transaction Stripe platform. To update your details, or cancel payments, please login to your secure Save the Rhino account.

If you have forgotten your account password, click lost password on the account login page. After this you will be asked to enter your email address and click submit. A new password link will be sent to you if an account associated with this email was in use.

Managing your membership

There are currently five types of Save the Rhino memberships you can sign up to. You can choose to pay for your memberships annually, in monthly instalments throughout the year, or as a one-off purchase. Please note that monthly payments can only be cancelled after the cost of your membership (ie. one year) has been paid in full.

In recognition of this fantastic support, we provide member-only benefits such as your member’s welcome pack, exclusive access to our member’s only online area, a subscription to our annual magazine The Horn and member discounts on merchandise and events.

Please note that by signing up as a member you agree to be sent a copy of our annual magazine The Horn by post (unless your membership was electronic/paperless) and to receive regular updates from us via e-mail about our work, events and activities. You can unsubscribe at any time from e-mail communications by clicking on the Unsubscribe link in the e-mail. If you would prefer not to hear from us by post, please get in touch.

Membership welcome packs and benefits
We do our best to ensure the accuracy of membership pack contents and delivery addresses. However, we cannot refund memberships due to an issue with the membership pack. All gifts included in the welcome packs are subject to availability. Save the Rhino reserves the right to substitute alternative gifts of an equivalent nature and value and/or refuse entry to events. If an item in your membership pack is faulty or incorrect, please let us know as soon as possible. Please return the items with an accompanying note and we will provide an exchange and cover the cost of the return postage.

Use of our logo

Visitors to this website may not download or copy the Save the Rhino logo for use on any other website, printed material or any other purpose, without obtaining prior permission. Please contact info@savetherhino.org in the first instance.

Use of images on this site

Visitors to this website may not download or copy the images shown on this website for use on another website, printed material or any other purpose, without obtaining prior permission.

Use of content on this site

You may quote content from our website, so long as you credit the author (if shown) and our website address: savetherhino.org