Due to the latest Covid-19 restrictions we are experiencing some delays in delivery times, particularly for items shipped internationally so your order may take longer to arrive than normal. Unfortunately, this is out of our control but we are very sorry for any inconvenience caused by this.
Please be aware when placing orders for international delivery (including delivery to Europe) you may need to pay additional charges such as import duties in order to receive your order. From 1 July 2021 all orders for delivery to EU will be VAT liable at customs, we know that this is an inconvenience for anyone in the EU wishing to purchase from us and we are working towards a solution to alleviate these costs.
We send the majority of items using Royal Mail (the UK postal service). Other services such as item tracking or courier services can be provided, however these will incur extra postage charges; please get in touch before placing your order to let us know your requirements. The easiest way to do this would be over the phone, on (+44)207 357 7474.
Items delivered within the UK will be posted Second Class and overseas items will be sent by airmail delivery, DPD, USPS or P2P depending on the items and destination. Please get in touch if you would like your items to be with you sooner and we may be able to arrange First Class delivery.
We will process your order as soon as possible. Please see the below details for approximate delivery estimates (Please note that a number of our items are printed to order by an external company and can take up to 7 days longer to arrive than the below estimates. Please see the product descriptions for more information):
- UK delivery, 7-10 days
- European delivery, up to 2 weeks
- Worldwide delivery, up to 3 weeks
Please use the above delivery times as a guide before querying a non-delivery, in order to allow time for your order to be processed.
Postage and packaging
The delivery charge for your order depends on the size of your item and your delivery location. Full postage charges will be calculated at the checkout of your order. If you have any queries about what the P&P charge for your item will be please get in touch.
You have the right to cancel an order within seven days of receiving your merchandise. Please return your merchandise in new condition. If you wish to return an item please contact us to indicate you are doing so. Upon receiving the returned merchandise Save the Rhino will provide a refund to the original payment method. Save the Rhino will provide a refund for the original product cost and outbound postage cost. Save the Rhino will not cover the costs of returning the item.
If an item is faulty or incorrect then please notify Save the Rhino straight away upon receiving the merchandise. Please return the products with an accompanying note and we will provide an exchange or refund and cover the cost of the return postage.
You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition and we would recommend for your own protection that you use a recorded delivery service. Refunds cannot be provided for damaged or used merchandise.
If you would like to exchange an item, you have seven days to do so after having received the item. Please contact us to indicate the details of your exchange. We are able to exchange products up to the equivalent value upon receiving the returned item. Please package and return the item to Save the Rhino International, upon receiving the return, we will process your exchange. Save the Rhino is unable to cover the costs associated with the return of the item or postage for the new item.
Please return any items to:
Save the Rhino International
Unit 3 Coach House Mews
217 Long Lane