Shop terms and conditions

Delivery

We send all items using Royal Mail (the UK postal service). Other services such as item tracking or courier services will incur extra postage charges; please get in touch with Rosie (rosie@savetherhino.org) before placing your order to let us know your requirements.

Items delivered within the UK will be posted Second class and overseas items will be sent by airmail delivery.

We will process your order as soon as possible. Please see the below details for approximate delivery estimates:

- UK delivery, 7-10 days
- European delivery, up to 2 weeks
- Worldwide delivery, up to 3 weeks

Please use the above delivery times as a guide before querying a non-delivery, in order to allow time for your order to be processed.

Postage and packaging

The delivery charge for your order depends on the size of your item and your delivery location. Full postage charges will be calculated at the checkout of your order. If you have any queries about what the P&P charge for your item will be please get in touch.

Contact us

rosie@savetherhino.org / +44(0)20 7357 7474

Returns and exchanges

You have the right to cancel an order within seven days of receiving your merchandise. Please return your merchandise in new condition. If you wish to return an item please email Rosie (rosie@savetherhino.org) to indicate you are doing so. Upon receiving the returned merchandise Save the Rhino will provide a refund to the original payment method. Save the Rhino will provide a refund for the original product cost and outbound postage cost. Save the Rhino will not cover the costs of returning the item.

If an item is faulty or incorrect then please notify Save the Rhino straight away upon receiving the merchandise. Please return the products with an accompanying note and we will provide an exchange or refund and cover the cost of the return postage.

You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition and we would recommend for your own protection that you use a recorded delivery service. Refunds cannot be provided for damaged or used merchandise. 

 

If you would like to exchange an item, you have seven days to do so after having received the item. Please email Rosie (rosie@savetherhino.org)to indicate the details of your exchange. We are able to exchange products up to the equivalent value upon receiving the returned item. Please package and return the item to Save the Rhino International, upon receiving the return, we will process your exchange. Save the Rhino is unable to cover the costs associated with the return of the item or postage for the new item.

Please return any items to:

Save the Rhino International
Unit 5 Coach House Mews
217 Long Lane
London
SE1 4PR

Purchasing

All items offered on our website are subject to availability. To purchase any of the items on our website, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product through the Checkout, we will send you a confirmation e-mail containing the details of your order. Online card payments are processed on behalf of Save the Rhino International by the secure platform, Worldpay. You will also receive a transaction confirmation email from Worldpay confirming your card payment.

 All merchandise orders placed through the Save the Rhino International shop are processed at Save the Rhino International's head office: Save the Rhino International, Unit 5 Coach House Mews, 217 Long Lane, London, SE1 4PR, United Kingdom